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| Q: | What forms of payment are accepted for online purchases? |
| A: | We accept Visa, AMEX, MasterCard, and Discover credit cards. |
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| Q: | How do I know if something I purchased is on back order? |
| A: | In the detailed product page the item will be designated as “Out of Stock.” If for some reason an item becomes “Out of Stock” before the website is updated, you will be sent an email to notify you of the situation. |
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| Q: | What does “Special Order” mean? |
| A: | If a product is a special order, it could take anywhere from 2-4 weeks for us to receive the item plus another several days for shipping, based on your shipping method. |
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| Q: | What does “Drop Shipped” mean? |
| A: | If a product is a drop shipped, it will be sent directly from the manufacturer and could take 1-2 weeks to receive. If your order has one drop shipped item and the others are not, you may receive two separate packages. |
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| Q: | Will Dominic’s Kitchen Store confirm my online order? |
| A: | We automatically send you an e-mail confirmation of your order, usually within an hour of when your order was placed. |
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| Q: | What if I have a question about a product? |
| A: | Please email our customer service department at CustomerService@DominicsKitchenStore.com with your product question. We will respond to you as quickly as possible. Depending on what product you are asking about we may need extra time to research the answer and respond to you. |
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| Q: | What if I see something in the store but not online? |
| A: | Just call our store at (847) 698-1255 and we will process the order over the phone. |
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| Q: | How is sales tax calculated? |
| A: | Sales tax on the merchandise total is charged to items shipped to Illinois. |
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| Q: | How can I make a change or cancel my order? |
| A: | To make a change or cancel your order, please contact customer service at (847) 698-1255. |
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| Q: | Do you gift wrap for Christmas? |
| A: | |
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| Q: | What shipping options are available? |
| A: | Standard Shipping
Most purchases are shipped from our store in Illinois, to arrive within 2 – 5 business days from receipt of your order for in stock items.
Rush Shipping
For an additional charge (see chart below) we can expedite delivery to most destinations. We regret that this service is not available for some oversize items, items shipped directly from our supplier (drop shipments), and items shipped outside the contiguous 48 states.
Special conditions sometimes apply to the delivery of oversize items or merchandise shipped directly from the supplier. We will notify you if these charges apply to confim your order. |
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| Q: | How are delivery charges calculated? |
| A: | Our shipping charges are based on the merchandise total before tax of each delivery address, as follows:
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Standard Shipping Rates |
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Order Total (excludes tax) |
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3 Day Select
(3 bus. days) |
2 Day Air
(2 bus. day) |
Next Day Air
(Next bus. day) |
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$0 - $48.99 |
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$4.95 |
$12.95 |
$19.95 |
$29.95 |
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$49.00 - $199.99 |
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Free |
$17.95 |
$27.95 |
$39.95 |
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$200.00 - $349.99 |
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Free |
$24.95 |
$34.95 |
$49.95 |
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$350.00 - and up |
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Free |
$29.95 |
$39.95 |
$59.95 |
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Shipping Options |
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Method |
Cost |
Order Arrival |
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Standard/48 States |
See Chart Above |
2 - 5 Business Days |
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* Alaska & Hawaii |
$0 - $48.99 = $9.95 $49.00 - 199.99 = $14.95 $200.00 - $349.99 = $19.95$350 and up = $29.95 |
3 - 10 Business Days |
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* U.S. Territories |
$0 - $48.99 = $9.95 $49.00 - 199.99 = $14.95 $200.00 - $349.99 = $19.95$350 and up = $29.95 |
10 to 15 Calendar Days | |
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| Q: | Can orders be shipped to foreign countries? |
| A: | At present, we are unable to ship to destinations outside the Continental U.S. and the U.S. territories. |
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| Q: | Can I place an order from a foreign country? |
| A: | To place an order from a foreign country for delivery within the United States, please call customer service at (847) 698-1255 |
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| Q: | Will you hold the order and ship it at a later date? |
| A: | We regret that online orders cannot be held for later shipment. We can, however, delay shipment if the order is placed through our store. Please call (847) 698-1255 during normal operating hours and a sales associate will be happy to complete your order. |
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| Q: | Is the credit card information I submit secure? |
| A: | Yes, every step of the online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it. |
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| Q: | What is the credit card verification number? |
| A: | This number provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover, it is the last three digits printed on the back of the card. |
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| Q: | Will Dominic’s Kitchen Store sell or rent my email address information to other companies? |
| A: | No, the information you provide will be used only by us and never given to anyone else. |
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